Free U.S. Shipping On Every Order

Frequently Asked Questions

RETURNS

Items can be returned within 90 days by emailing info@citibabies.com with your order number and reason for return.

To be eligible for a return, your item must be in new and unused condition.

Buyer is responsible for return shipping.

SALE OR SAMPLE ITEMS

Giveaway, sample, sale items, or items marked as "final sale" are not eligible for return or exchange.

GIFT EXCHANGES

Items given as a gift may be exchanged only and must be within 90 days of purchase.

Please email us at info@citibabies.com to initiate a gift exchange.

To be eligible for an exchange, your item must be in new and unused condition.

The gift recipient is responsible for return shipping.

CLEANING TIPS

Nylon Designs:

Spot clean with mild dish soap and soft bristle brush only.

Towel dry or air dry only.

Do not use bleach or hard-bristle brushes.

Machine wash not recommended due to metal components of the bag.

If machine washing, use no spin, cold water and let air dry.

Faux Leather Designs:

Spot clean with mild dish soap and soft bristle brush only.

Towel dry or air dry only.

Do not use bleach or hard-bristle brushes.

Do not machine wash.