rETURNS
Exchanges
Choose From the Options Below
Gift returns
Cleaning tips
When will I get my Order?
international shipping
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We will respond within 24-48 business hours.
SEND IT OVER >
Items can be returned within 90 days by using the form below or emailing info@citibabies.com with your order number and reason for return. To be eligible for a return, your item must be unused and in the same condition that you received it.
Initiate a return
rETURNS
refunds
Once the return request is received, we will verify the order information and authorize the return within 48 business hours. The buyer assumes the cost of return shipping but will have the option for Citi Babies to generate a pre-paid shipping label and deduct the shipping amount from the return. Once the item is returned and processed, a refund will be issued.
Sale items
Giveaway items, sample sale items, and items marked as "final sale" are not eligible for return.
SEND IT OVER >
Items can be exchanged within 90 days by using the form to the right or emailing info@citibabies.com with your order number and reason for exchange. To be eligible for a exchange, your item must be unused and in the same condition that you received it.
Initiate an exchange
exchanges
What to Expect
Once the exchange request is received, we will verify the order information and authorize the exchange within 48 business hours. The buyer assumes the cost of return shipping. Once the item is returned and processed, the exchanged item will be sent.
Sale items
Giveaway items, sample sale items, and items marked as "final sale" are not eligible for exchange.
SEND IT OVER >
Gift items can be exchanged within 90 days by using the form to the right or emailing info@citibabies.com with your order number and reason for exchange. To be eligible for a exchange, your item must be unused and in the same condition that you received it.
Initiate an gift exchange
Gift Returns
What to Expect
Once the exchange request is received, we will verify the order information and authorize the exchange within 48 business hours. The buyer assumes the cost of return shipping. Once the item is returned and processed, the exchanged item will be sent.
Important!
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive an exchange in the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
