Once the return request is received, we will verify the order information and authorize the return within 48 business hours. The buyer assumes the cost of return shipping but will have the option for Citi Babies to generate a pre-paid shipping label and deduct the shipping amount from the return. Once the item is returned and processed, a refund will be issued.
Giveaway items, sample sale items, and items marked as "final sale" are not eligible for return.
Once the exchange request is received, we will verify the order information and authorize the exchange within 48 business hours. The buyer assumes the cost of return shipping. Once the item is returned and processed, the exchanged item will be sent.
Giveaway items, sample sale items, and items marked as "final sale" are not eligible for exchange.
Once the exchange request is received, we will verify the order information and authorize the exchange within 48 business hours. The buyer assumes the cost of return shipping. Once the item is returned and processed, the exchanged item will be sent.